ToyTor by ZeroPaise
Return & Refund Policy
Our priority is your happiness. Shop with complete peace of mind with our transparent 7-day return policy.
1. 7-Day Returns & Exchanges
Didn't absolutely love the toy? No worries! We offer a hassle-free 7-day return policy from the date of delivery.
- **Eligibility:** The toy must be unused, in its original packaging, and with all tags, instruction sheets, and certified labels intact.
- **Non-Returnable Items:** Due to hygiene standards, personal use items such as teething rings, infant rattles (if unsealed), and pacifiers are eligible for returns only if they are damaged or defective at arrival.
2. Defective or Damaged Products
If a product arrives damaged, has missing parts, or doesn't work as advertised, please raise a return request from your **Account Order Detail Page** or contact our help desk within **48 hours** of delivery. We will arrange a free exchange or process a 100% refund immediately.
3. Refund Timelines
Once the return pickup is completed and the seller verifies the item condition, we process refunds swiftly:
4. Free Pickups
We arrange free return pickups pan-India. You don't have to pay anything to the pickup executive. Just make sure the box is safely taped and handed over with all original contents.
5. Need Help?
Have questions about your refund status or need to change a pickup slot? Contact our team:
Email: returns@toytor.zeropaise.com or track your return status in the **Account Orders Dashboard**.