Trust & Safety
Every toy. Safety-checked.
ToyTor is built on a simple promise — if a toy can't pass our safety bar, it can't sit on our shelves. Here's how that works.
BIS certified only
Every listing in regulated categories must carry a valid BIS / IS 9873 mark. We verify at onboarding and audit quarterly.
Curated sellers
We hand-approve every seller. Counterfeit, deep-discount and unverified brands are not allowed on ToyTor.
Clear age guidance
Every product carries a tested age band. Choking-hazard parts are flagged in red on the listing.
7-day no-question returns
Don't love it? Return it within 7 days. We pick up free. Refunds in 48 hours to source.
Safe packaging
Bubble-wrapped, double-boxed for fragile items. Plastic-minimised across festive bundles.
Transparent seller terms
T+1 settlements, no surprise deductions, clear takerate. Full policy below.
Policies
The fine print, simplified.
Return & Refund
7 days from delivery. Free pickup. Refund to source within 48 hours of inspection. Hygiene items (e.g., teethers) only if unopened.
Cancellation
Free until shipment. Post-shipment, treated as a return on receipt.
Shipping
Free above ₹999. ₹99 flat below. Ships pan-India to 19,000+ pincodes. 3-5 business days standard.
Seller take rate
6-12% category-based commission. No listing, storage or hidden fees. T+1 settlement to verified bank account.
Counterfeit policy
Zero tolerance. First report → listing removed. Second → seller delisted permanently.